This document is a template written for Mee Travels. Please have it reviewed by a qualified attorney and update the bracketed details before publishing.
1. Overview
Mee Travels is an independent travel agency. The car rentals, hotel stays and cruises we book are provided by third-party travel suppliers, and each supplier sets its own cancellation, change and refund rules. We share the applicable supplier terms with you before you book, and they are also shown in your booking confirmation. This policy explains how we handle requests and any fees charged by Mee Travels.
2. Quotes are always free
Requesting a quote costs nothing and creates no obligation. You are not charged anything until you approve a booking in writing (by email, text or signed authorization).
3. Car rental bookings
- Pay-at-counter reservations: usually cancellable without charge before the pick-up time, subject to the rental company's rules.
- Prepaid reservations: may carry a cancellation fee or be non-refundable within a certain window before pick-up, as set by the rental company.
- No-shows: if you do not pick up the vehicle and have not cancelled, the supplier may charge a no-show fee or keep the prepayment.
- Early returns, unused days, fuel and mileage charges are governed by the rental agreement you sign at the counter.
4. Hotel bookings
- Flexible rates: can typically be cancelled free of charge until a stated deadline (for example 24–72 hours before check-in, local hotel time).
- Non-refundable or advance-purchase rates: cannot be cancelled or changed for a refund once booked.
- Late cancellations and no-shows may be charged one night or more, as set by the hotel.
- Resort fees, deposits and incidentals are paid to and refunded by the hotel.
5. Cruise bookings
- Most cruise lines require a deposit at booking and a final payment 75–120 days before sailing (varies by line, length and destination).
- Cancellation penalties increase as the sailing date approaches, and may reach 100% of the fare close to departure.
- Some promotional fares have non-refundable deposits.
- Port taxes, government fees and prepaid gratuities are refunded according to the cruise line's policy.
- Missed embarkation due to late arrival is generally non-refundable, which is why we recommend arriving the day before.
6. Our service fees
If Mee Travels charges a service or planning fee, the amount is disclosed to you in writing before you book. Unless stated otherwise at the time of booking:
- Service fees are refundable in full if you cancel before we make any reservation.
- Once a reservation has been made, service fees are non-refundable, because the work has been completed — even if the supplier issues you a refund.
- A change fee of $[XX] per booking may apply for changes you request after booking, in addition to any supplier charges.
7. How to cancel or change
Contact your advisor or call us at (888) 555-0199 during business hours, or email support@meetravels.com with your name and confirmation number. Cancellations are effective when the supplier processes them, so please contact us as early as possible, especially near a deadline. We will confirm the cancellation and any applicable charges in writing.
8. Refund timing
Refunds are issued to the original form of payment. Supplier refunds are processed by the supplier and typically take 7–30 business days to appear, depending on the supplier and your bank. Refunds of any eligible Mee Travels service fees are issued within 10 business days of approval.
9. Events beyond our control
Weather, natural disasters, strikes, government actions, health emergencies and similar events may cause suppliers to change or cancel services. In these cases the supplier's policy determines any refund, credit or rebooking. We will help you understand your options and request what you are entitled to. We strongly recommend purchasing travel insurance to protect against unexpected cancellations.
10. Chargebacks & contact
If you have a concern about a charge, please contact us first so we can work with the supplier to resolve it quickly.
Mee Travels
[Street Address], Suite [###]
[City], [State] [ZIP], USA
Phone: (888) 555-0199
Email: support@meetravels.com